Frequently Asked Questions

Seats / Licenses

• Can I use my license on different operating systems?
• Can I use my license on multiple machines?
• How do I add more users to an account / team?
• Can I remove unused seats from an account? If so, how?
• How to upgrade from a student or teacher license to a paid license?

Subscription, Billing, Plans

• How much does Tower cost?
• Can I upgrade from one plan to another one?
• Can I downgrade from one plan to another one?
• How can I view my invoices?
• How can I get a custom invoice with additional info such as VAT ID, company name etc.?
• Does my license auto-renew after 12 month?
• How do I cancel my subscription?

Customer Portal Account

• How can I manage my licenses / users / team?
• Why do I need an account?
• How can I set up an account?

Discounts, Refunds

• Do you offer refunds?
• What upgrade discounts do you offer?
• Do you offer free licenses for students?
• How regularly do I need to prove my student status?
• Do you offer free licenses for teachers / educational institutions / schools?
• Do you offer free licenses for non-profit organizations?
• Do you offer free licenses for MVPs?
• Do you offer NFR licenses for review purposes?
• Is there a discount for Open Source Maintainers/Startups?